Please read the FAQ's below. If you can't find the answer you are looking for our email is at the bottom of the page!
Which Oodie websites can you trust?
How does delivery work?
✔︎ We use DPD express delivery for most of our deliveries. You can expect your parcel to arrive within 2 - 8 business days. When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If you have ordered 2 or more items from us please note that they may arrive in separate packaging at separate times. Please be patient.
If your order does not arrive within 8 business days please contact us so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival. If you accept "leave in safe place" directly with our courier we no longer take responsibility for the package.
Please note that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
* Norwegian customers will be expected to pay the Duty Fees required to import goods into their country.
Do you have a returns policy?
✔︎ Yes! We are so confident you will love The Oodie that we offer a 30-day snuggle trial. If you don't like the product within 30 days, please send it back to our UK warehouse and we will refund your payment. Please note we currently require the customer to pay return shipping.
How do I wash and care for The Oodie?
✔︎ We like to make life easy. The Oodie is machine washable, however please ensure it's a gentle wash with very mild detergents (approved for wool/silk). If you really want to preserve the cuddliness and softness off the Oodie, hand wash it in cold water.
Can I cancel an order after I have placed it?
✔︎ If you went through our entire checkout process and confirmed an order we will be unable to cancel it. This is due to our system immediately sending your order through to our fulfilment partner. This system allows a very fast delivery service to our customers.
Where are you based?
✔︎ While your order will ship from our UK Warehouse our headquarters are located in Adelaide, South Australia at 80 Grove Ave, Marleston, 5033. Company Details: DAVIE CLOTHING PTY LTD (ABN: 84629766703)
Is The Oodie overpriced?
✔︎ The Oodie is worth every penny. Our price is based purely on the high quality of materials. You will know exactly what we are talking about when you first touch our Oodie and experience its comfort.
How do I use a discount code?
✔︎ Please add the discount code while checking out. Please note we only allow 1 coupon to be used at a time. Strikethrough prices may consider the discount code mentioned in the description.
What is the size of The Oodie?
✔︎ The Oodie is modelled similar to a 6XL Hoodie with a few unique differences. Please note, if you are taller than 6' we suggest pairing The Oodie with a pair of track pants!
Oodie Sizing: Waist: 193cm - Front length: 76cm - Back Length: 94cm
Where can we contact you?
✔︎ If you need to contact someone please send us a message or email email@example.com
Our customer service team works Monday to Friday. Your patience is appreciated.